Welcome to GScoreARS. Before creating your personal reputation profile, please read this Agreement carefully. By registering, you consent to the collection, verification, and sharing of your reputation data with GScoreARS member businesses worldwide.
1.1 This Agreement is between you ("Member", "You") and GScoreARS LLC ("GScoreARS"). By checking the acceptance box, you agree to be legally bound by this Agreement.
1.2 You must be at least 18 years of age to register. By agreeing, you confirm that you meet this requirement. GScoreARS reserves the right to request identity verification at any time.
2.1 By registering, you authorize GScoreARS to create and maintain a verified digital reputation profile in your name. This profile includes your GScore, tier classification, experience history, and verified badges submitted by registered GScoreARS business members.
2.2 Your profile will be accessible to registered GScoreARS business members when you interact with their establishment. You understand and consent to this data sharing as a core feature of the platform.
2.3 GScoreARS does not sell your personal profile data to third parties for marketing purposes. Data is shared exclusively with verified business members within the GScoreARS network for reputation intelligence purposes.
3.1 Your GScore is calculated based on verified experience reports submitted by registered GScoreARS business members, your account history, and behavioral pattern analysis. GScoreARS reserves the right to adjust the scoring methodology at any time.
3.2 GScoreARS does not guarantee any specific score, tier, or benefit. Your score reflects the aggregated verified data submitted about your interactions with GScoreARS member businesses.
4.1 You agree to provide truthful, accurate, and current personal information during registration and to keep it updated. Providing false information, including identity fraud, constitutes a material breach of this Agreement and may result in permanent account termination and legal action.
4.2 One GScoreARS personal account per individual is permitted. Creating multiple accounts to manipulate your GScore or circumvent a suspension is strictly prohibited.
5.1 Advance notice of third-party data collection (GDPR Article 14). By registering with GScoreARS, you are expressly informed — and this Agreement constitutes that notice — that registered GScoreARS business members (hotels, resorts, and other hospitality businesses) may, at any time during or after a stay, submit behavioral experience reports about you to the GScoreARS platform. These reports may be positive (recognizing exemplary guest behavior) or negative (documenting incidents, property damage, policy violations, or other concerns). Such reports will be associated with your profile and will affect your GScore and tier classification. This disclosure satisfies GScoreARS's notification obligation under GDPR Article 14, which requires that individuals be informed when personal data about them is collected from a third party. No separate per-report notification will be sent; you are informed of this practice in full at the time of registration through this Agreement.
5.2 Your access to report data. You may view your current GScore, tier, and the general record of reports associated with your profile at any time by logging into your GScoreARS member account. You are responsible for reviewing your profile periodically. GScoreARS does not guarantee proactive notification of individual report events.
5.3 Categories of data hotels may submit include, but are not limited to: dates of stay, property location, behavioral notes, incident descriptions, property damage records, policy compliance records, and positive recognition observations. The identity of the reporting property is recorded in your profile and is disclosed to you upon request.
6.1 You have the right to dispute any experience report you believe to be inaccurate, false, or submitted in bad faith. Disputes must be submitted through the GScoreARS Dispute Center or by email at disputes@gscorears.com within ninety (90) days of discovering the report on your profile.
6.2 GScoreARS will acknowledge your dispute within seventy-two (72) hours of receipt and will forward your statement to the reporting property within that same window. GScoreARS operates as a data platform — we record and transmit dispute statements but do not unilaterally adjudicate, modify, or remove hotel-submitted reports. Resolution of the underlying dispute is between you and the reporting property. GScoreARS will notify you of any response or update from the reporting property within thirty (30) days.
6.3 Filing a fraudulent or bad-faith dispute may result in account penalties or termination. GScoreARS's dispute process does not replace legal remedies available to you — you retain all rights to seek relief from courts or regulators regardless of the platform outcome.
6.1 GScoreARS makes no guarantee that any specific benefit, perk, upgrade, or preferential treatment will be offered to you by any business member. All benefits — including but not limited to complimentary early check-in, late check-out, security deposit waivers, or priority seating — are offered at each business's sole and absolute discretion.
6.2 GScoreARS is a reputation data platform. We are not a party to any transaction, agreement, or dispute between you and any business member, and we accept no liability for any business member's decision regarding service, access, or benefits.
7.1 GScoreARS is committed to protecting your personal data in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable. Our processing of your personal data is based on your explicit consent given at registration and the legitimate interests of maintaining platform integrity.
7.2 Your Rights. You have the right to: (a) access a copy of your personal data held by GScoreARS; (b) request correction of inaccurate personal data; (c) request deletion of your account and associated personal data (subject to legal retention obligations); (d) withdraw your consent at any time (which will result in account closure); (e) request restriction of processing in certain circumstances; (f) object to processing based on legitimate interests; (g) request data portability of data you have provided; and (h) lodge a complaint with the relevant supervisory authority in your jurisdiction. To exercise any of these rights, contact privacy@gscorears.com.
7.3 CCPA Rights. If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information is collected, the right to know whether your personal information is disclosed and to whom, the right to opt out of the sale of personal information (GScoreARS does not sell personal information), and the right to non-discrimination for exercising your CCPA rights.
7.4 Cross-Border Transfers. By registering, you explicitly consent to the cross-border transfer of your reputation data to GScoreARS business members operating in countries other than your own. This is a core function of the platform's global reputation portability. Such transfers are subject to the same protections described in this Agreement and GScoreARS's Privacy Policy.
7.5 Data Retention. GScoreARS retains your personal profile data for as long as your account is active. Upon account deletion, your public profile will be removed within thirty (30) days. However, GScoreARS may retain: (a) anonymized, de-identified statistical data derived from your account for platform integrity and analytics purposes; (b) records of verified experience reports you were involved in (retained in anonymized form); and (c) any data required to be retained under applicable law, for the period required by law. Dispute records may be retained for up to seven (7) years.
7.6 GScoreARS does not sell your personal data to third parties for advertising, marketing, or any purpose unrelated to the platform's reputation intelligence function.
8.1 You agree not to: (a) attempt to manipulate, falsify, purchase, or artificially inflate your GScore through any means; (b) share, sell, or transfer your account credentials or profile to any third party; (c) use the platform for any unlawful purpose or in violation of any applicable law or regulation; (d) attempt to access any other member's profile data without authorization; (e) engage in any conduct that could damage the reputation, integrity, or security of the GScoreARS platform; (f) impersonate any other person or entity; (g) use automated tools, bots, or scripts to interact with the platform without written authorization; or (h) reverse-engineer, decompile, or disassemble any part of the platform.
8.2 Violation of this section may result in immediate and permanent account termination and may subject you to civil and criminal liability.
9.1 GScoreARS provides the platform on an "as is" and "as available" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. GScoreARS does not warrant that the platform will be uninterrupted, error-free, or that any data on the platform is completely accurate.
9.2 To the maximum extent permitted by applicable law, GScoreARS shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including emotional distress, loss of opportunity, or reputational harm — arising from your use of the platform, any business decision made based on your GScore, or any denial of service or benefits by any business member.
9.3 GScoreARS is not a party to any transaction or dispute between you and any business member. Any dispute regarding service, access, benefits, or treatment you experience at a GScoreARS member business must be resolved directly with that business.
9.4 GScoreARS's total liability to you for any claims arising under this Agreement shall not exceed two hundred fifty U.S. dollars ($250.00) in aggregate. Exceptions: This cap does not apply to: (a) liability arising from GScoreARS's gross negligence or willful misconduct; (b) liability for personal data breaches to the extent required by GDPR Article 82 or equivalent applicable data protection law — in such cases liability is governed exclusively by the applicable regulation; or (c) any liability that cannot lawfully be limited under the consumer protection laws of your jurisdiction. Some jurisdictions do not allow limitation of liability for personal injury or consumer rights violations; in such jurisdictions, this limitation may not apply to you.
10.1 You agree to indemnify, defend, and hold harmless GScoreARS LLC, its officers, directors, members, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses — including reasonable attorneys' fees — arising from: (a) your violation of any provision of this Agreement; (b) your provision of false, inaccurate, or fraudulent information during registration or in any dispute filing; (c) your misuse of the platform or any data accessible to you; (d) any claim brought by a third party related to your conduct at any GScoreARS member business; or (e) your violation of any applicable law or third-party right.
11.1 Termination by you: You may close your account at any time through your profile settings or by contacting support@gscorears.com. Before closure, you may request a copy of your personal data under Section 7.2(g). Account deletion is permanent and your GScore history cannot be recovered after the thirty (30) day deletion window closes.
11.2 Termination by GScoreARS for cause: GScoreARS may suspend or permanently terminate your account for: (a) material violation of this Agreement; (b) confirmed fraud, identity manipulation, or score tampering; (c) conduct causing documented harm to the platform, its members, or business partners; (d) failure to provide accurate identity information when lawfully requested; or (e) conduct that poses an imminent risk to platform integrity or user safety. Except where immediate suspension is required to prevent active harm or fraud, GScoreARS will provide written notice of the reason for termination and allow you seven (7) days to respond before permanent deletion. This notice requirement does not apply where immediate action is necessary to prevent active fraud or security threats.
11.3 Termination by GScoreARS without cause: GScoreARS may terminate your account without cause upon thirty (30) days written notice. In this event, you will receive a complete data export of your profile information at no charge before the account is closed.
11.4 Upon termination for any reason: (a) your profile will be removed from public view within thirty (30) days; (b) your platform access ceases immediately upon the termination effective date; and (c) GScoreARS may retain anonymized, de-identified data and dispute records as described in Section 7.5. Sections 7, 9, 10, 12, 13, and 15 survive termination.
12.1 Governing Law. This Agreement is governed by the laws of the State of Florida, United States. However, if you are a resident of a country outside the United States, nothing in this Agreement limits any mandatory consumer protection rights you hold under the laws of your country of residence. Those rights apply in addition to — and are not replaced by — this Agreement.
12.2 Informal Resolution First. Before initiating any formal proceeding, you agree to notify GScoreARS at legal@gscorears.com and attempt to resolve the dispute informally for thirty (30) days. GScoreARS will respond in good faith within fourteen (14) days of receiving your notice.
12.3 Binding Arbitration — US Members. If you are a US resident and a dispute is not resolved informally, it shall be submitted to final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Hearings will be conducted remotely by videoconference unless both parties agree otherwise. The arbitrator's award shall be final and enforceable in any court of competent jurisdiction. Filing fees for arbitration will be governed by AAA's Consumer Fee Schedule; GScoreARS will pay your AAA filing fee for claims under $10,000 unless the arbitrator finds your claim was filed in bad faith.
12.4 EU, UK & International Members. If you are a resident of the European Union, the United Kingdom, or any country with mandatory consumer arbitration or court-access protections under local law, the mandatory arbitration clause in Section 12.3 does not apply to you. You retain the right to bring claims before the competent courts of your country of residence and to use any applicable alternative dispute resolution schemes available under your local law, including but not limited to EU Online Dispute Resolution (ODR) at ec.europa.eu/consumers/odr. GScoreARS agrees to participate in good faith in any such process.
12.5 Class Action Waiver — US Only. US residents waive any right to bring or participate in any class action lawsuit, class-wide arbitration, or representative proceeding against GScoreARS. This waiver does not apply to residents of jurisdictions where such waivers are prohibited or unenforceable by applicable consumer law, including California residents under California Civil Code § 1770 et seq. where applicable.
12.6 Injunctive Relief. Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction — in Florida for US disputes, or in your local jurisdiction for EU/international disputes — to prevent irreparable harm, without waiving the right to resolve the underlying dispute through arbitration or applicable legal process.
13.1 GScoreARS may update this Agreement periodically. We will notify you by email to your registered address at least thirty (30) days before material changes take effect. Non-material changes (such as corrections or legally required updates) may take effect upon notice.
13.2 Continued use of your account after the effective date of any change constitutes your binding acceptance of the updated Agreement. If you do not agree, you must delete your account before the effective date.
14.1 By registering with GScoreARS, you consent to receive communications from us electronically, including emails, in-app notifications, and platform alerts. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
15.1 Entire Agreement. This Agreement constitutes the entire agreement between you and GScoreARS regarding your personal membership and supersedes all prior agreements or understandings on the subject matter.
15.2 Severability. If any provision of this Agreement is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full effect.
15.3 No Waiver. GScoreARS's failure to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision in the future.
15.4 Notices. Legal notices to GScoreARS must be sent in writing to: GScoreARS LLC, Legal Department, Orlando, Florida — and simultaneously by email to legal@gscorears.com.
16.1 For questions about your account, privacy rights, or this Agreement, contact us at: