This Agreement governs your business's access to and use of the GScoreARS platform. By registering, you confirm that you have read, understood, and agree to be legally bound by these terms. Please read carefully before proceeding.
1.1 By completing the registration process and checking the acceptance box, the business entity and the individual completing registration on its behalf ("You" or "Business Member") agrees to be bound by this Agreement with GScoreARS LLC ("GScoreARS", "we", "us").
1.2 You represent and warrant that you have full legal authority to enter into this Agreement on behalf of the business entity named during registration, and that all information provided is accurate, current, and complete.
1.3 Business membership is available only to legally registered business entities. Sole proprietors, partnerships, corporations, LLCs, and hospitality groups are eligible. GScoreARS reserves the right to verify business credentials and deny or revoke access at its sole discretion.
2.1 GScoreARS grants you a limited, non-exclusive, non-transferable license to access the platform solely for the purpose of reviewing verified reputation profiles of registered GScoreARS members in connection with legitimate business operations.
2.2 You agree to use reputation data obtained through GScoreARS only for lawful business decisions within your property or service location. You may not share, sell, redistribute, or repurpose any profile data obtained through the platform.
2.3 You may not use GScoreARS data as the sole basis for denying service to any individual. GScoreARS provides supplemental reputation intelligence — all final decisions remain your sole responsibility.
3.1 When submitting experience reports about individual members, you agree that all information submitted is truthful, accurate, and based on verified, documented interactions within your establishment.
3.2 You acknowledge that submitting false, malicious, retaliatory, or discriminatory reports constitutes a material breach of this Agreement and may result in immediate account termination, legal action, and civil liability.
3.3 GScoreARS does not independently verify every report submitted. You accept full legal responsibility for the accuracy and lawfulness of all data you submit to the platform.
4.1 You agree not to use GScoreARS data to discriminate against any individual on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, disability, age, familial status, or any other characteristic protected by applicable federal, state, or local law.
4.2 Any evidence of discriminatory use of the platform will result in immediate and permanent account termination and may be reported to the appropriate regulatory authorities.
5.1 GScoreARS provides reputation data and tier classifications as informational tools only. Any perks, upgrades, waivers, or preferential treatment offered to members — including but not limited to complimentary early check-in, late check-out, security deposit waivers, or priority seating — are offered entirely at your sole discretion.
5.2 GScoreARS makes no representation, guarantee, or obligation that any specific benefit will or must be offered to any member based on their GScore or tier. You are not contractually required to offer any perk to any member under this Agreement.
6.1 You agree to maintain the confidentiality of all member profile data accessed through the platform. Access credentials must not be shared with unauthorized personnel.
6.2 You agree to notify GScoreARS immediately at legal@gscorears.com in the event of any actual or suspected unauthorized access to your account or any data breach involving GScoreARS data.
7.1 Business membership is offered free of charge for the first twelve (12) months from the date of registration. GScoreARS reserves the right to introduce subscription fees upon providing no less than sixty (60) days written notice.
7.2 Continued use of the platform after the effective date of any fee change constitutes acceptance of the new pricing terms.
8.1 GScoreARS provides the platform on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, regarding the accuracy, completeness, reliability, or timeliness of any reputation data or platform features.
8.2 To the maximum extent permitted by applicable law, GScoreARS shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost revenue, loss of data, business interruption, or reputational harm — arising out of or related to your use of or inability to use the platform, even if GScoreARS has been advised of the possibility of such damages.
8.3 GScoreARS is not liable for any decisions you make based on data obtained through the platform, including but not limited to service denials, deposit requirements, guest refusals, or any resulting claims by third parties against your business.
8.4 GScoreARS's total cumulative liability to you for any and all claims arising under this Agreement shall not exceed the greater of: (a) the total fees actually paid by you to GScoreARS in the twelve (12) calendar months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00), whichever is greater. This limitation applies regardless of the theory of liability — contract, tort, strict liability, or otherwise.
8.5 Force Majeure. GScoreARS shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, cyberattacks, government actions, power failures, internet outages, or pandemics.
9.1 You agree to indemnify, defend, and hold harmless GScoreARS LLC, its officers, directors, members, employees, agents, contractors, licensors, and successors from and against any and all claims, liabilities, damages, losses, penalties, fines, costs, and expenses — including reasonable attorneys' fees and court costs — arising out of or in connection with: (a) your use or misuse of the platform or any data obtained through it; (b) your violation of any provision of this Agreement; (c) any false, inaccurate, retaliatory, or discriminatory reports you submit; (d) your violation of any applicable law, regulation, or third-party right; (e) any claim brought by a guest, customer, employee, or regulatory authority arising from your business decisions made in connection with GScoreARS data; or (f) any data breach originating from your systems, credentials, or negligence.
9.2 GScoreARS reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with GScoreARS's defense of any such claim and not to settle any claim without GScoreARS's prior written consent.
10.1 GScoreARS retains business account data, submitted reports, and associated records for a minimum of seven (7) years from the date of submission, or as long as required by applicable law, whichever is longer. This retention period is necessary to maintain the integrity of the platform's dispute resolution process and compliance obligations.
10.2 Upon termination of your account, your ability to access or submit new data ceases immediately. However, verified experience reports you previously submitted will remain part of the platform's record system and may continue to affect member GScores, as those reports constitute part of the verified behavioral record of the individuals concerned.
10.3 If you wish to request deletion of your business account data for lawful regulatory reasons (e.g., GDPR erasure requests from EU-based staff), you must submit a written request to privacy@gscorears.com. GScoreARS will process eligible requests within thirty (30) days, subject to applicable legal retention obligations.
11.1 GScoreARS processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable. As a Business Member, you act as a data processor with respect to any personal data of individual members you access through the platform. GScoreARS acts as the data controller with respect to its platform data.
11.2 You agree to: (a) use member personal data solely for the permitted purposes described in this Agreement; (b) not process member data for any purpose inconsistent with this Agreement; (c) implement and maintain reasonable technical and organizational security measures to protect any member data you access; and (d) promptly notify GScoreARS of any data breach or unauthorized access affecting member data within forty-eight (48) hours of discovery.
11.3 You agree not to re-sell, license, sublicense, transfer, or otherwise exploit any personal data obtained through GScoreARS in any manner. Any such transfer constitutes a material breach of this Agreement and may give rise to significant civil and criminal liability under applicable privacy law.
11.4 Where required by the GDPR, you may request that GScoreARS provide a Data Processing Agreement (DPA) by contacting legal@gscorears.com.
12.1 You represent and warrant that: (a) your business is duly organized, validly existing, and in good standing under the laws of its jurisdiction of formation; (b) you have all necessary authority to enter into and perform under this Agreement; (c) your use of GScoreARS will comply with all applicable federal, state, and local laws and regulations, including but not limited to anti-discrimination laws, fair credit reporting analogues, and privacy regulations; and (d) all information you provide to GScoreARS is truthful, accurate, and not misleading.
13.1 Either party may terminate this Agreement at any time upon written notice. GScoreARS may suspend or terminate your access immediately and without notice if you: (a) breach any material provision of this Agreement; (b) engage in discriminatory use of the platform; (c) submit false or retaliatory reports; (d) fail to pay any applicable fees after a grace period; or (e) engage in conduct that GScoreARS determines, in its sole discretion, to be harmful to members, other businesses, or the integrity of the platform.
13.2 Upon termination for any reason: (a) all licenses granted under this Agreement cease immediately; (b) you must immediately cease all use of the platform and delete any cached member data in your possession; and (c) any unpaid fees become immediately due and payable.
13.3 The following sections survive termination of this Agreement: Sections 4 (Non-Discrimination), 6 (Confidentiality), 8 (Limitation of Liability), 9 (Indemnification), 10 (Data Retention), 11 (GDPR/CCPA), 14 (Governing Law), and 16 (General Provisions).
14.1 Governing Law. This Agreement and any dispute arising out of or related to it shall be governed exclusively by the laws of the State of Florida, United States, without regard to its conflict of law principles or the United Nations Convention on Contracts for the International Sale of Goods.
14.2 Mandatory Arbitration. Except as provided in Section 14.4, any dispute, claim, or controversy arising out of or relating to this Agreement — including questions about its existence, validity, breach, or termination — shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with hearings held in Orange County, Florida. The arbitrator shall have the power to award any remedy available at law or in equity. The arbitral award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
14.3 Class Action Waiver. You expressly waive any right to bring or participate in any class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding against GScoreARS. Claims may not be consolidated with those of any other party without GScoreARS's written consent.
14.4 Injunctive Relief. Notwithstanding the arbitration obligation, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction in Orange County or Osceola County, Florida, to prevent irreparable harm pending the outcome of arbitration.
14.5 Informal Resolution. Before initiating arbitration, you agree to first contact GScoreARS at legal@gscorears.com and attempt to resolve the dispute informally for at least thirty (30) days. If not resolved, either party may initiate formal arbitration.
15.1 GScoreARS reserves the right to modify this Agreement at any time. We will notify registered business members via email to the address on file at least thirty (30) days before material changes take effect. Non-material changes (such as corrections, clarifications, or changes required by law) may take effect immediately upon notice.
15.2 Continued use of the platform after the effective date of any modification constitutes your binding acceptance of the updated Agreement. If you do not agree to a modification, you must terminate your account before the effective date.
16.1 Entire Agreement. This Agreement constitutes the entire agreement between you and GScoreARS with respect to your use of the platform and supersedes all prior or contemporaneous negotiations, discussions, agreements, or understandings, whether written or oral.
16.2 Severability. If any provision of this Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder of the Agreement shall continue in full force and effect.
16.3 No Waiver. GScoreARS's failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision in any future instance.
16.4 Assignment. You may not assign or transfer your rights or obligations under this Agreement without GScoreARS's prior written consent. GScoreARS may freely assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
16.5 Notices. All legal notices to GScoreARS under this Agreement must be sent in writing to: GScoreARS LLC, Legal Department, Orlando, Florida — and by email to legal@gscorears.com. Notices to you will be sent to the email address registered to your account.
17.1 For questions about this Agreement or platform usage, please contact us at the appropriate address below: